TERMS AND CONDITIONS

Effective Date: 28.05.2020

Last Updated: 14.03.2025

Prior to engaging in any games of chance on our platform, we urge you to carefully review the terms of service outlined below. By signing up with our casino, you signify that you understand and agree to abide by these terms and conditions.

Compliance with Regulations

Our casino operates in full accordance with the gambling laws and standards mandated by our licensing authority.

Modifications to Terms

We reserve the authority to amend these Terms and Conditions at our discretion. Players will be informed of any updates within a reasonable period following the change. To continue using our services, you must accept the revised terms. If you do not agree to the updates, you are entitled to withdraw your remaining account balance. This rule supersedes our Payments and Refund Policies unless explicitly stated otherwise.

Languagepriority

The English version of these Terms and Conditions is the authoritative text and takes precedence over any other translations or editions. In the event of a dispute, this English version will govern.

Legal Validity

These Terms and Conditions remain enforceable even if a court of law declares any specific provision invalid.

Definitions of Parties

For clarity, the following terms are defined:

  • "Casino" (also referred to as "Company", "Us", "We", "Our", or "Website") – the entity offering gaming services for your enjoyment.
  • "You" (also referred to as "Your" or "Player") – the individual participating in our games of chance.

By accepting these terms, you acknowledge the potential for financial loss inherent in gambling and agree that the Casino is not responsible for any damages resulting from your use of our services.

Technical Liability

The Casino bears no responsibility for issues such as hardware or software failures, unstable internet connections, or other technical glitches that might disrupt your access to the Website or hinder continuous gameplay.

Handling Errors

In rare instances where a bet is accepted or a payment is processed incorrectly, we reserve the right to:

  • Cancel any affected bets or wagers, restoring your account to its state prior to the error.
  • Adjust the erroneous bets to reflect the correct terms that should have applied at the time of placement.

If your account is mistakenly credited with funds, bonuses, or winnings you are not entitled to—due to technical errors, human mistakes, or otherwise—those amounts remain our property and will be nullified. Should you withdraw such funds before we detect the error, the amount becomes a debt you owe us, and you must report the mistake to us via email within 24 hours.

Warranties and Liability Disclaimer

The Casino, along with its management, staff, partners, and service providers:

  • Does not guarantee that the Website or software is suitable for any specific purpose.
  • Does not assure that the Website and software are free of defects.
  • Does not promise uninterrupted access to the Website or games.
  • Will not be held accountable for any losses, costs, or damages—whether direct, indirect, special, or otherwise—arising from your use of our services.

Your agreement to these terms explicitly commits you to indemnify and hold harmless the Casino, its management, employees, partners, and providers from any claims, costs, or liabilities related to your participation.

Violation Consequences

You recognize that the Casino has the final say in determining whether you have breached these Terms and Conditions, which may lead to penalties under our Violations Policy, such as account suspension, communication bans, or a permanent exclusion from our games.

Geographic Restrictions

We only accept players from regions where online gambling is legally permitted. By agreeing to these terms, you confirm that your participation complies with your local laws, and you bear sole responsibility for adhering to them when depositing and playing for real money. We strongly suggest researching your local gambling regulations before joining.

As part of our Know Your Customer (KYC) process, we may verify your identity. If you violate our Restricted Countries Policy by depositing from a prohibited region, refunds are not guaranteed, though we will make reasonable efforts to return the funds. Notably, players from Sweden are ineligible for bonuses, and any winnings from bonuses in restricted countries are void. Refer to our Bonus Terms and Conditions for a full list of restricted regions.

Restricted Countries List

Players from the following countries and territories are prohibited from depositing and playing for real money: United States of America, United Kingdom, Spain, France (including overseas territories such as Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Slovak Republic, Ukraine, Russia, Gibraltar, Jersey, Netherlands, Israel, Lithuania, Dutch West Indies, Curacao, Moldova, Greece, Sweden, Slovenia, Belgium, Czech Republic, Serbia, Cyprus, Syria, North Korea, Iran, Cuba, Portugal, Georgia, Hungary, Estonia, Japan, Brazil, Poland, Bulgaria, Belarus, Croatia, Iceland, India, Indonesia, Malaysia, Mexico, Philippines, Singapore, Thailand.

Game Rules and Availability

By accepting these terms, you confirm your understanding of the rules for games offered on our Website. It’s up to you to explore the theoretical payout percentages of each game. Be aware that some games may not be available in certain areas due to provider policies, which can change. Using a VPN to circumvent these restrictions is forbidden and may result in the loss of winnings.

NetEnt Restrictions

  1. Absolute Restriction: NetEnt games are not permitted in Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, and the United States without proper licenses.
  2. Blacklisted Territories: NetEnt games are unavailable in Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States, Yemen, Zimbabwe.
  3. Branded Game Restrictions:
    • Planet of the Apes Video Slot: Additional restrictions in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
    • Vikings Video Slot: Additional restrictions in Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States.
    • Narcos Video Slot: Additional restrictions in Indonesia, South Korea.
    • Street Fighter Video Slot: Additional restrictions in Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States, Uruguay, US Virgin Islands, Venezuela.
    • Fashion TV Video Slot: Additional restrictions in Cuba, Jordan, Turkey, Saudi Arabia.
  4. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse, The Invisible Man): Permitted only in Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, Ukraine.
    Note: Canadian players cannot access NYX games.

Financial Obligations

You are solely responsible for settling any taxes or fees on your winnings as required by your local jurisdiction.

Age and Account Rules

Registering and using our services confirms that you are at least 18 years old or meet the legal gambling age in your region. You must not share your account with others, especially minors. Only one account per player is allowed; creating multiple accounts (Duplicates) will result in payment cancellations and account termination under our Violations Policy, with all associated bonuses and winnings reclaimed.

Account Usage and KYC

The Website is for personal entertainment only, not commercial use. You must keep your account details current and contact customer service for assistance. Our mandatory KYC process verifies that:

  1. You are a real individual.
  2. Your deposited funds are legitimate and yours.
  3. Withdrawn funds reach the correct account.

Required documents include:

  • Proof of Identity: Government-issued ID (e.g., passport, driver’s license) with your name, birth date, photo, and validity dates.
  • Proof of Address: A recent document (within 90 days) like a utility bill or bank statement showing your name and address.
  • Proof of Payment: Evidence of your deposit, showing the amount, account holder’s name, and date (varies by payment method).

We may request additional documents. You’ll be notified by email upon KYC completion, but further verification may be required later. Failure to provide documents blocks withdrawals, and repeated contact attempts will be made. Non-compliance may lead to account suspension or closure, with funds released only after verification. Illicit funds will be retained.

Payment Options

Various payment methods are available—check our Payments Page, email support@spinsamurai.com, or use live chat for details. Third-party payments are prohibited, and we are not liable for related losses. Violations trigger sanctions per our Violations Policy. Supported currencies include USD, CAD, AUD, NZD, BRL, EUR, NOK, PLN, ZAR, VND, IDR, MYR, THB, PHP, KRW, BTC, BCH, ETH, LTC, DOG, USDT, XRP.

Deposit and Withdrawal Limits

  • Minimum Deposit: 10 EUR (or equivalent, e.g., 10 USD, 15 CAD), varying by method.
  • Maximum Deposit: Varies by method—see Payments Page.
    Note: Cryptocurrency deposits have no set limits; use other restriction options if needed.
  • Minimum Withdrawal: 20 EUR (or equivalent), depending on method.
  • Maximum Withdrawal: Varies; excess amounts are paid in installments.

Withdrawal Caps

  • 1,000 EUR/day (00:00–23:59 UTC).
  • 5,000 EUR/week (from first withdrawal).
  • 15,000 EUR/month (from the 1st).
    These apply unless altered by promotions or VIP status (with prior notice). Large balances (over 15,000 EUR) are paid in monthly installments, except for progressive jackpots, which are paid fully.

Financial Institution Disclaimer

We are not a bank; accounts earn no interest, and we offer no currency exchange services.

Anti-Fraud Measures

Our strict anti-fraud policy combats activities like collusion, unfair strategies, fraud against casinos or payment providers, chargebacks, multiple accounts, and low-risk betting (e.g., covering most roulette outcomes). Advantage play (e.g., using stolen cards or fake data) voids winnings and bonuses. Detected violations may lead to winnings being voided, account bans, or legal action. Manipulated games may be altered or terminated. You must report software errors immediately, or we may seek compensation for related costs.

Wagering and Refunds

Deposits are for entertainment and must be wagered multiple times before withdrawal to prevent money laundering. Refunds are considered only within 24 hours of a transaction or 30 days if unauthorized access is claimed. Credit card withdrawals may refund up to the deposited amount, with excess paid via other methods. Bonuses and winnings are deducted before refunds. Risky credit card transactions will be refunded, with authorities notified. Refund costs are your responsibility.

Refund Process

Email support@spinsamurai.com for refund inquiries, providing ID, payment proof, and address verification (additional documents may be requested). We may call you for KYC purposes. Withdrawals require full verification; unresponsiveness within two weeks locks your account. Refunds take 5–7 banking days.

Inactive Accounts

Accounts unused for six months are deemed inactive, incurring a minimum 25 EUR monthly fee (or equivalent) if a balance remains. You authorize this deduction, notified by email, until reactivation or a zero balance.

Complaints Process

Submit complaints via live chat, email, or online form. We’ll acknowledge receipt within 24 hours and email the resolution post-investigation, possibly seeking feedback. Records are kept for quality assurance. Unsatisfied players may escalate to gambling authorities. Claims must be filed within one year.

Non-Transferability

You cannot transfer rights or claims under these terms without our consent, per Curacao Civil Code (Article 83, Paragraph 2). This includes accounts, winnings, and bets.

Dispute Resolution

Disputes are settled via arbitration in Curacao under Curacao Civil Procedure Rules.