Privacy Policy

Key Definitions:

  • Personal Data: This refers to any details that can identify a person, either directly or indirectly. Examples include identifiers like a name, ID number, location information, online handles, or traits tied to an individual’s physical, physiological, genetic, psychological, financial, cultural, or social characteristics.
  • Processing: Any activity involving personal data, whether manual or automated. This includes gathering, storing, organizing, modifying, retrieving, using, sharing, combining, limiting, deleting, or destroying such data.
  • Profiling: The automated use of personal data to assess specific traits of an individual, such as predicting their job performance, financial situation, health, preferences, interests, dependability, behavior, whereabouts, or movements.
  • Controller: The person, organization, or entity that determines why and how personal data is processed. If laws in the EU or a Member State define these purposes, the controller may be designated accordingly.
  • Processor: An individual or entity that handles personal data as instructed by the controller.
  • Recipient: Any person, organization, or body receiving personal data, except for public authorities accessing it for specific legal inquiries under EU or Member State regulations.
  • Third Party: Anyone other than the data subject, controller, processor, or those directly authorized by the controller or processor to handle personal data.
  • Consent: A clear, voluntary, informed, and specific agreement from the data subject, expressed through a statement or action, allowing their personal data to be processed.
  • Personal Data Breach: A security lapse resulting in the unintended or illegal loss, destruction, alteration, unauthorized sharing, or access to personal data.
  • Group of Undertakings: A parent entity and the businesses it controls.
  • Supervisory Authority: An independent public body set up by a Member State under Article 51 of the GDPR to oversee data protection.

Overview:

This Privacy Policy, alongside our General Terms and Conditions, explains how we gather, manage, and safeguard your personal data. By creating a Player Account on our website, you agree to this policy. If you disagree with its terms or opt not to share required details, your ability to use certain site features or services may be restricted.

This policy may change over time. We encourage you to check it periodically, as your ongoing use of the website signifies acceptance of any updates. While we’ll strive to notify you of major revisions, staying informed is your responsibility.

At www.spinsamurai.com, we deeply value your privacy and are dedicated to handling your data openly, fairly, and legally. This policy, together with our Terms & Conditions and Cookie Policy, details how we collect, store, and utilize your personal data when you visit our site. It also outlines your rights and how they’re protected under the General Data Protection Regulation (GDPR)—Regulation (EU) 2016/679, enacted on April 27, 2016, which governs data protection and replaces Directive 95/46/EC.

Our website is designed for users aged 18 and older. We do not intentionally collect information from anyone under 18. Should we discover such data due to misuse of our platform, we’ll ensure it’s managed in line with applicable laws.

How to Contact Us:

Feel free to reach out about this policy if you want to:

  • Check the correctness of the data we hold about you.
  • Ask how we use your information.
  • Stop us from using your data for direct marketing.
  • Request a copy of the personal data we’ve stored.

If you’ve opted into marketing during registration, we might use your contact info (like email or phone number) to send you promotional content about our offerings or those of partners, such as casino game providers. You can adjust these settings in your account via the “Account” link.

To update or fix any data you’ve given us, get in touch. Be aware that submitting false information is against the law, and it’s up to you to keep your details accurate. Contact us at:

If you don’t hear back within 10 days, please try again using another method, as emails can sometimes go to spam or fail due to technical issues. We aim to address all valid requests within one month, though complex cases or multiple requests might take longer—we’ll let you know if that happens.

Information We Collect:

  • Data You Provide: Details you submit through registration forms, emails, or other interactions, such as your name, address, birth date, nationality, contact info, financial details, ID documents, proof of address, and funding sources.
  • Technical Data: Information like your IP address, login credentials, browser type/version, time zone, operating system, and visit patterns (e.g., URLs accessed). See our Cookie Notice for more on cookies.
  • Gaming Data: Records of games you play, time spent, and interactions on our site.
  • Analytics Data: Usage info, like page views, time spent, clicks, and logs, used for troubleshooting, research, and understanding how you use our services.
  • Data from Other Sources: Information from other websites we run, group companies, or third-party partners (e.g., payment providers, advertisers) that helps us deliver services or meet legal duties, such as anti-money laundering or responsible gaming obligations.

Types of Personal Data:

  • Identity Details: Full name, email, username, birth date, gender.
  • Contact Info: Home address, email, phone number, or other communication methods.
  • Financial Info: Income, wealth, bank or payment details, and related KYC documents.
  • Transaction Records: Deposits, withdrawals, bets, and gaming activity.
  • Technical Info: IP address, login data, browser settings, device info.
  • Usage Info: How you navigate and use our site, including login times, games played, and bonuses claimed.
  • Marketing Preferences: Choices about receiving promotions from us or partners.
  • Special Data: Responsible gaming details or ethnicity inferred from submitted documents.

Why We Process Your Data:

We use your personal data:

  • To meet our contractual duties, like delivering gaming services, processing payments, or responding to your questions.
  • With your permission, to send you promotional updates.
  • To follow legal rules, such as anti-money laundering or gaming laws.
  • For our legitimate interests, including enhancing our platform, securing our systems, and managing risks.

Sharing Your Data:

We may share your information with:

  • Group Companies: To provide services and comply with laws like fraud prevention or responsible gaming.
  • Third Parties: Partners such as game developers, payment processors, or marketing firms, bound by agreements to protect your data.
  • Authorities: When legally required, like for law enforcement or regulatory purposes.

International Data Transfers:

Your data might be sent outside the EU/EEA to deliver our services. We use safeguards, like standard contractual clauses, to ensure it remains secure and compliant with GDPR.

How Long We Keep Your Data:

We hold your data only as long as needed for the purposes described, factoring in legal obligations (e.g., retaining player data for five years post-transaction under anti-money laundering rules) and potential risks.

Your Rights:

Under data protection law, you can:

  • Access your data.
  • Fix errors in your data.
  • Request deletion (though legal duties may prevent this).
  • Object to processing based on our legitimate interests.
  • Limit how we process your data.
  • Ask for your data to be transferred elsewhere (portability).
  • Revoke consent anytime via your account settings.
  • File a complaint with a supervisory authority.

To use these rights, contact us. We may verify your identity for security. We’ll respond within a month, or longer for complex cases, and notify you of delays.

Security Measures:

We take steps to protect your data, including restricting access and offering secure login options like two-factor authentication (2FA). You’re responsible for keeping your login details private.